Frequently Asked Questions
Do you have a policy on sustainability?
All our packaging is recyclable, and our bottles are made out of post-consumer recycled plastic. Recycling is like Karma, what goes around comes around. We’re proud of our sourcing provenance and all of our cartons are Forest Sustainability Certified.
Are your products safe to use during pregnancy?
It is only medicines that are specifically tested for safety in pregnancy, not body care products. However, any legal European body care product will not contain ingredients regarded as unsafe during pregnancy.
Do you send out free samples?
Whilst we try to stock samples where possible, availability is very limited. If you have an enquiry regarding any of our products, please don’t hesitate to get in touch and we shall advise accordingly. We do stock a number of trial size products including our Complete Discovery Sets, which allow you to try our ranges before purchasing full size products.
For press and media enquiries, please contact firstname.lastname@example.org for further information.
How do I find out about offers and promotions?
To ensure you hear about our latest offers and promotions, be sure to sign up to our newsletter, and keep up to date via our social channels. www.facebook.com/urbanveda www.twitter.com/urbanveda www.instagram.com/urbanveda www.pinterest.com/urbanveda
Do you test on animals?
As a holistic brand we don’t, and will never, test on animals. We do not sell to countries where testing is obligatory and we avoid using ingredients that are tested on animals.
Are your products suitable for vegetarians?
All of our products are certified by the Vegetarian Society, with most suitable for vegans. We do not use animal-derived ingredients, except cruelty-free natural honey or beeswax.
Are your products suitable for vegans?
Whilst most of our products are vegan-friendly, the following products are not: Day Cream, Night Cream and Exfoliating Facial Polish.
Where are Urban Veda products made?
Our products are manufactured in the UK.
Are your products suitable for sensitive skin?
All of our products are composed of a bespoke selection of natural ingredients. If you have particularly sensitive skin, we would recommend the Soothing range which contains Ayurvedic sandalwood, organic aloe vera juice and arjuna heartwood. This range soothes sensitive skin and provides vital skin clarification.
I have a nut allergy. Are your products safe for me to use?
Sweet almond oil (Prunus Amygdalus Dulcis) is utilised within the following products: Purifying Day Cream, Purifying Night Cream, Radiance Day Cream, Radiance Night Cream, Soothing Day Cream, Soothing Night Cream, Reviving Day Cream and Reviving Night Cream.
If you have any concerns regarding allergies, we recommend contacting your GP.
What is the shelf life of Urban Veda products?
Once opened, Urban Veda products should be used within 12 months.
Where do you deliver?
We deliver throughout the UK, European Union and internationally. For all delivery options and prices, please refer to http://www.urbanveda.co.uk/delivery-information
If I have a problem, who do I contact?
If you have any additional queries, please don’t hesitate to get in touch. Please email your query to email@example.com or contact us at the address below:
Unit E, Cobbold Estate
+44 (0)20 8459 0909
What is Ayurveda?
Originating 5000 years ago in the Himalayas, Ayurveda’s holistic health and wellbeing system is based on the therapeutic properties of plants. The Urban Veda range has been formulated using natural ingredients and the principles of Ayurveda, in a relevant way for 21st century skin care complaints to ‘pollution proof’ skin leaving it less vulnerable to the environment. The Ayurveda principle is what differentiates Urban Veda from the other all natural brands, each range has been designed to suit different skin types which in the principles of Ayurvedic medicine are associated with ‘doshas’. This is the Ayurvedic term to describe the physical and emotional tendencies in our mind and body. The central concept of this Ayurvedic skincare approach is to maintain your dosha’s natural balance, helping to keep skin in optimum health.
How do I find out my dosha?
Our Urban Veda ranges use a bespoke selection of natural ingredients designed to suit different skin types which in the principles of Ayurveda are associated with ‘doshas’. This is the Ayurvedic term to describe the physical and emotional tendencies in our mind and body. We match plants to each dosha based on their properties and benefits to that specific skin type.
To find out your dosha, complete our questionnaire here: http://www.urbanveda.co.uk/index.php?route=information/dosha/skin
What is the difference between the Radiance and Reviving Range?
The Radiance range aims to revitalise dry, lack-lustre complexions, to lock in moisture and help the skin to retain its natural glow. The Reviving range is suitable for all skin types and helps to plump and pamper tired and mature skin.
Which is the most popular range?
Our most popular range is the Purifying range, designed for oil prone skin and matched to the “Kapha” dosha. It has already won 11 industry and consumer led awards which is fantastic for such a young brand. The feedback for each product in the range has been very positive; the Purifying Facial Wash is our number one selling product within the brand. Here’s one of the many reviews from our website “’I love this product! It smells amazing, it has cleared up my acne and blackheads ridiculously quickly and it feels amazing on your skin. Perfect product, I am sold for life”.